Refund Policy

If you’d like to cancel your order or make any adjustments it is important that you contact us as soon as possible so that we don’t pack and ship the order.

Type ‘CANCELLATION’ or ‘ORDER CHANGE’ along with your order number in the subject field on the email and we will look into the matter.

If an order is cancelled before it has been sent out we reserve the right to charge a restocking fee which will be decided depending on the total value of your order.

Your refund will be issued in Bitcoin (as it is our base currency) the value of your purchase, less transport and insurance costs, less any applicable fees, including any cancellation fees. Your refund will be converted from EURO to Bitcoin based on an exchange rate at the time once your return is received and inspected. You acknowledge that if the value of Bitcoin against EURO has risen since the time of your purchase, you will receive less Bitcoin than you paid at the time of purchase.

To be eligible for a return, your item must be unused and in the exactly same condition that you received it. It must also be in the original packaging. All original manufacturer stickers and seals must be fully intact.

Please contact our support team via e-mail cryptoemporiumeu@gmail.com in order to discuss a return.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a refund will automatically be applied to your block-chain address that was used for purchasing, within 30 working days.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Please note that it can cost up to 150-500 euros to ship a return item due to full insurance coverage. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.